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Problems with memberships?

Has anyone else discovered a problem with not having access to your monthly on demand videos? I think it's been over two months already where the site tells me I have reached my total on demand videos for the month,and I have an Apprentice membership. 

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    Hi Luis,

    I've not heard of any users having this issue, but we're happy to help you out.  You should receive an email from customer service shortly.

    We'll get you back to enjoying videos ASAP!

    /Chris
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    Ok,thanks!
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