I am having problems with the website and my courses

Anna-marie Suazo · October 2020

Today I woke up ready to start my online courses, But today has been one of the longest days of my life. Anytime I proceed to click on a course, it never loads, all that I see is a small blue pulsating ball. I am starting to get a bit sad now. I subscribed to further my career and follow my dreams. I have had a passion for movies and special FX since I was a child. If anyone could help me out that would be greatly appreciated. I would also like to add that it is not my internet, nor is it my laptop. Because I have tried just about everything and it is not me or my technology. it is the website.

Anna-marie Suazo · October 2020

I have also sent multiple emails and nothing is helping

Kai Rottmann · October 2020

Hey Anna,

help will come and your world will keep turning....

I am a paying member since 2015 and i had this issue exactly 3 times in this long time.

You can be sure, that the problem will be solved and an admin will answer your emails asap.
If anything dont happens asap, it will have a technical reason.

This Website is serious and has a very good Service ;-)
Keep smiling and practicing while waiting for the repair of the servers ;-)

Greets

Kai

Chris Ellerby · October 2020

Hi Anna-marie,

Sorry to hear about your trouble getting videos to play. We're happy to help!

To help figure out the cause, we may need a bit more information about your computer.

What operating system and web browser make/version are you using?
Does your browser have JavaScript enabled?
Are you running any plugins like Ad Blockers?

One step that can sometimes help is clearing your browser's cache and cookies and reloading the page in question. Sometimes old data in cache or cookies can cause websites to act strangely. Since I use Google Chrome as my browser I sometimes test sites in an "Incognito" window that only uses cache/cookies for that one session to rule those out as a possible cause.

And don't worry, we're here for you and we'll get this figured out!

Thanks,

/Chris

Jonas Diemar · October 2020

i have the same problems , never had i befoere

Chris Ellerby · October 2020

I've passed the word along to our team. Please provide us with as much information as possible, like your operating system version, browser version, etc.

Do you see any errors or just the loading animation?

Thanks,

/Chris

Jonas Diemar · October 2020

just the blue dot loading

Kai Rottmann · October 2020

I have this issue, too.

Another courses are loading without problems :-)

Jaki Rosser · October 2020

Same...tried Firefox and Chrome. Loading blue dot on both of them but just never loading. Can't get any courses to load at all.

Chris Ellerby · October 2020

Thanks everyone for reporting this issue! While it's never fun when technology goes awry, your feedback helps us take swift action and get things resolved.

Our technical team has identified the issue and is working on a fix, and we hope to have an update for you soon.

Thanks again for bringing this to our attention, and for your patience!

/Chris

CHUSO · October 2020

Same issue with Firefox and Chrome... The eternal blue dot

Kyle Watson · October 2020

I am having this issue too on both Firefox and Chrome. Tried to log in on my phone and have the same issue.

Joe Mccluskey · October 2020

Yep,
Problem still there- I cant get new courses started.
Is there a fix yet ?

Chris Ellerby · October 2020

Our technical team is still hard at work on a fix, once it's live I'll post an update here. Thank you all for your patience!

/Chris

Chris Ellerby · October 2020

This issue should now be resolved. Please try and view a course video again and let us know if you have any issues.

Thanks again to everyone who helped report it!

/Chris

Jaki Rosser · October 2020

Working fine now

Thanks for the swift response!

Chris Ellerby · October 2020

Hi Jaki,

Our pleasure!

Glad it's working for you, and thanks for letting us know!

/Chris

I am having problems with the website and my courses

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