Please Help

I'm just getting started , and have been enjoying the couple of courses that I've ordered on dvd; however, I had a problem with one of the orders and one disc was missing. I've contacted customer care twice, and not heard anything. Can someone help please?
Chris

Comments

  • Chris EllerbyChris Ellerby Los Angeles Admin
    Hi Chris,

    I'm happy to help!  When did you reach out to customer service?  It's possible they are working their way through a backlog after the 4th of July holiday here.

    Thanks,

    /Chris
  • I sent a message June 29 or 30th. I sent another one I think on the 3rd. The first one I sent the order number on the invoice., the second time I sent the order number on the email receipt. ( I don't think these are the same). Basically the disc for puppet mechanism basics part one was missing.
  • Chris EllerbyChris Ellerby Los Angeles Admin
    Hi Chris,

    Thanks for the additional info.  I'm following up with the team now, and we should have a solution ASAP!

    Thanks again,

    /Chris
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